Frequently Asked Questions
What shipping methods are available?
All items are either shipped via USPS or UPS depending on size. You will receive order confirmation and tracking once items have been shipped. Items currently are only shipped via the United States.
What is your return policy?
Customer service is of the upmost importance, so if you receive an incorrect item you will receive the correct items at no additional cost to you. There are no returns on incorrect sizes, so please reference the size guides used for each item.
How do I get correct items?
You will receive a shipping label via email that you can print and ship items back. Once the items have been received you will receive your new item. Seller is not responsible for lost items due to incorrect address given.
What payment methods are accepted?
Currently most major credit cards and Paypal are accepted. No checks or Pay on Demand.
How can I cancel my order?
If you have a problem with your order not going through, ordered incorrect item and need to change style, or have questions about a particular item, email [email protected]
Will you sell my personal information?
We never sell any personal information for any reason. By purchasing items from this website you may receive emails from Texas Trailhead about current promotions, new travel guides and more.